Welcome to the official Nexo Support Center. We are here to help you with your account, videos, stories, reels, chat, safety, security, privacy and technical support.
Effective date: May 23, 2026
Nexo Social (“Nexo”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when users access or use the Nexo Social mobile application and related services.
We may collect information needed to operate the app, including account information, profile details, email address, username, display name, uploaded content, comments, messages, device information, notification tokens, app activity, crash logs, and usage analytics.
Nexo allows users to create, upload, share, and interact with content such as photos, videos, reels, stories, comments, profile information, and community posts. Users are responsible for the content they upload and share through the app.
Nexo may request access to the camera, microphone, photo library, media storage, and device files so users can create videos, reels, stories, upload photos, record audio, send media, and use content creation features. These permissions are used only to provide app functionality requested by the user.
We may collect and use push notification tokens to send notifications related to comments, messages, interactions, updates, account activity, safety alerts, and other app features.
If location-based features are enabled, Nexo may request access to location data to provide relevant app functionality. Users can control location permissions from their device settings.
Nexo may use Firebase and other trusted service providers for authentication, cloud storage, database services, push notifications, analytics, crash reporting, security, and app performance. These services help us operate and improve the app.
Nexo may use analytics and advertising services to understand app usage, improve performance, measure engagement, and support app monetization. These services may collect device identifiers, app activity, and diagnostic information according to their own privacy practices.
We do not sell personal information. Information may be shared with service providers that help us operate the app, comply with legal obligations, protect users, enforce policies, or provide features requested by users. Public content shared by users may be visible to other users of the app.
We use reasonable technical and organizational measures to help protect user information. However, no online service can guarantee complete security. Users should protect their account credentials and report any suspicious activity.
We retain information as needed to provide the app, maintain security, comply with legal obligations, and resolve disputes. Users may request account deletion or privacy assistance by contacting us at nexosocialsupport@gmail.com.
Nexo is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children where parental consent is required.
Users can manage certain privacy controls through the app and device settings, including notification permissions, camera access, microphone access, media access, and location permissions.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy, privacy practices, support,
account deletion, or user data, contact us at:
nexosocialsupport@gmail.com
Nexo Social · Official Support Center · Privacy Policy